Monday 11 April 2011
Delivering Quality First
I am instantly minded of the Jenkins Test when I hear BBC executives chanting their new management mantra - "Delivering Quality First". It is everywhere. Does that mean they used to "deliver" quality second, third, or last? What have Thompson, Thomson, Bennett et al (each earning several times the Prime Minister's salary) been doing all these years -- running a public service broadcaster that doesn't "deliver" quality? Or is this just another piece of meaningless managementese as an attempt to justify said salaries. I think we should be told.